Get in Touch with eSIM Pathfinder Global
We're here to assist you in navigating the world of eSIMs for your international travel.
Whether you have questions about specific eSIM options, need assistance with our comparison tools, or want to provide feedback, our team is ready to help.
Our Contact Information
Email: [email protected]
Phone: +49 30 2014 8827
Address: Friedrichstraße 112, 10117 Berlin
Please note: We are an online information service and advisory platform. While we strive for timely responses, this is not an emergency service. For urgent connectivity issues, contact your mobile carrier directly.
Send Us Your Inquiry
Use the form below to send us a message directly. We aim to respond to all inquiries within 2-3 business days. For more complex questions, response times might be slightly longer.
Complaints and Escalation
We strive to provide accurate and helpful information, but if you have a complaint or believe there's an issue that requires escalation, please follow these guidelines:
- Initial Contact: Please send your complaint via email to [email protected].
- Include Details: In your email, clearly state the nature of your complaint, any relevant dates or interactions, and what resolution you are seeking. Providing as much detail as possible will help us investigate efficiently.
- Reference: If your complaint relates to a previous inquiry, please include any reference numbers or prior communication.
- Response Time: We aim to acknowledge all complaints within 2 business days and provide a substantive response or an update on our investigation within 7 business days. Complex cases may require more time, and we will keep you informed of the progress.
Your feedback is important to us as it helps us improve our services and ensure the highest quality of information for travelers.
Frequently Asked Questions (FAQ)
How quickly can I expect a response to my inquiry?
We aim to respond to all general inquiries within 2-3 business days. For complaints or more complex issues, please refer to our 'Complaints and Escalation' section for specific timeframes.
Can you recommend a specific eSIM for my trip?
While we don't offer direct, personalized recommendations due to the vast number of individual travel needs and ongoing plan changes, our platform provides comprehensive comparison tools and guides to help you make an informed decision. We encourage you to utilize our eSIM Selection Matrix to filter options based on your specific requirements like destination, data needs, and validity period.
I have a technical issue with my eSIM. Can you help?
eSIM Pathfinder Global is an information and advisory service. We do not sell eSIMs directly nor provide technical support for specific eSIM activations or network issues. For technical problems, please contact the customer support of the eSIM provider you purchased from or your mobile carrier directly.
What kind of information should I include in my message for the most suitable assistance?
To help us assist you efficiently, please provide as much detail as possible. This includes the specific page or guide you're referring to, the nature of your question or issue, any steps you've already taken, and what information you are trying to find. This allows us to direct you to the most relevant resources or provide a targeted response.
Is your service truly free to use?
Yes, accessing our guides, comparison tools, and informational content is entirely free for users. Our business model primarily relies on affiliate partnerships, where we may earn a small commission if you choose to purchase an eSIM through a link on our site. This does not affect the price you pay, and it helps us maintain and improve our platform.
Do you offer phone support for general inquiries?
Our primary method of communication for general inquiries and support is via email and our contact form. This allows us to track all communications and provide detailed, written responses. Phone support is primarily reserved for urgent business matters. For general questions, please use the contact form above or email us.
Where can I find information about your privacy practices?
You can review our complete privacy policy on our Privacy Policy page. This document outlines how we collect, use, and protect your personal information when you use our website.